Sunshine Festival Privacy Policy

| Last updated: 01.01.2025

Welcome to Sunshine Festival’s Privacy Policy. Your privacy matters to us, and we want you to understand how we handle your personal information clearly and transparently.

Who We Are

Sunshine Festival (“we”, “our”, “us”) is committed to protecting your personal data in compliance with UK Data Protection law and the General Data Protection Regulation (UK GDPR).

1. Personal Information We Collect

We collect information when you:

  • Purchase tickets or merchandise
  • Participate in competitions or promotions
  • Subscribe to newsletters or updates
  • Contact us via email or social media

This information may include your name, email address, telephone number, postal address, payment details, and preferences.

2. How We Use Your Information

We use your personal information to:

  • Provide services (e.g., process tickets, send order confirmations)
  • Keep you updated about festival news, offers, and updates (with your consent)
  • Run competitions and promotions
  • Improve our services, website, and event experience
  • Comply with legal and regulatory obligations

3. Sharing Your Information

We may share your information with trusted third parties:

  • Payment processing providers
  • Email marketing services
  • Competitions partners (such as NewsQuest)
  • Regulatory authorities when legally required

We will never sell your information.

4. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to the use of your data for marketing
  • Withdraw consent at any time

To exercise your rights, please contact us using the details provided below.

5. Data Security

We implement robust measures to protect your data from unauthorised access, loss, misuse, or alteration.

6. Cookies

Our website uses cookies to enhance your user experience.

7. Retention of Your Information

We keep your information only as long as necessary to fulfil our purposes, comply with legal requirements, and manage your relationship with us.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on our website with the effective date clearly indicated.

9. Contact Us

For any questions or requests concerning your privacy, please contact us:

Email: Sunshine@uptonfestival.co.uk